We are committed to providing the best possible service to clients by working with them collaboratively to solve their most difficult problems. We see long-lasting client relationships as crucial to the success of our business. Ongoing feedback is an essential part of this. Your views are important to us and shape how we develop our barristers, staff and business strategy. Please contact our Chief Executive, Fiona Fitzgerald, if you would like to share your experience of working with Radcliffe Chambers.
We hope that you enjoy working with us and that the service you receive meets or exceed your expectations. If you are not completely happy – for any reason, however small – please do not hesitate to contact us. We will do our utmost to resolve concerns as quickly as we can. You can raise them with any member of our clerking team, or directly with our Head of Clerking, John Clark, or our Chief Executive Fiona Fitzgerald
If your concerns are not resolved informally, you may make a formal complaint in accordance with our complaints procedure. This complaints procedure is intended to be used if your complaint is that an inadequate professional service has been provided, but is not suitable if there are significant allegations of professional negligence and/or professional misconduct.
If you are not satisfied with the outcome of our complaints procedure, you may take your complaint to the Legal Ombudsman, the independent complaints body for complaints about lawyers. The Legal Ombudsman will not normally consider a complaint unless it has first been referred to and considered by Radcliffe Chambers. A complaint must ordinarily be referred to the Legal Ombudsman within twelve months of the act or omission, or one year from when you should reasonably have known there was cause for complaint.
The Legal Ombudsman can be contacted at:
The Legal Ombudsman
PO Box 6806
Tel: 0300 555 0333
You can access previous decisions of the Legal Ombudsman on its website, here